Car Sort Support
Have a problem or a question? We're here to help.
To help you faster, tell us your phone model, the game version (Settings, at the bottom) and what happened.
Frequently asked questions
I bought something and it didn't activate
Open the Shop in the game and tap RESTORE. Make sure you're using the same Google account you bought with and that you're connected to the internet. If a purchase shows as "pending", it can take a few minutes to be confirmed by Google Play.
I switched phones or reinstalled the game
Purchases (No Ads, Unlimited Lives, Premium Pack) come back with RESTORE. Level and coin progress is stored only on the phone, so it doesn't transfer to another device.
How do I change the language?
Go to Settings > Language in the game and tap the button to switch between English, Spanish and Portuguese.
I want a refund
Refunds are handled by Google Play. See Purchases & refunds.
I ran out of moves
You can undo (the first 3 in each level are free), watch an ad to reshuffle the lanes, or restart the level.
Reward ads won't load
Check your internet connection and try again in a few seconds. Sometimes no ads are available for a while.
I want to change my ad consent
If you're in Europe, the UK or Switzerland, go to Settings > Ad options in the game. More details in the Privacy policy.